Tag Archives: gov.uk

What we do with anonymous user comments on GOV.UK

Anonymous feedback from GOV.UK’s users has proven immensely useful since the site launched in 2012. This post describes how this feedback is captured and what makes it useful.

GOV.UK discussion in parliament

GOV.UK was brought up in Parliament yesterday. Some praise, and I liked the┬áchallenge laid down to improve the usability. Lord Leigh of Hurley: In fact, last week I attempted to put myself in the shoes of such an SME businessman and visited the government website to seek help. As your Lordships may know, the new […]

7 types of feedback that helped make GOV.UK awesome

I remember going to the dentist one time and being told off for having a bad brushing technique. As well as causing mild embarrassment, the rebuke got me thinking about feedback cycles – assuming that I adjusted my brushing, when would I notice a difference? Plaque build-up isn’t something that’s easy to pick up at […]